We want you to love your NURAY order. If something isn’t quite right, we’re happy to help with an exchange, subject to the conditions below.
Exchange Eligibility
Items may be exchanged within 7 days of receiving your order.
To qualify for an exchange, the item must be:
-
Unworn and unused
-
Unwashed
-
In its original condition
-
With all original tags and packaging intact
-
Free from stains, perfume, makeup, or any signs of wear
Items that do not meet these conditions may not be accepted.
Size Exchanges
Ordered the wrong size? You can request a size exchange, subject to availability.
If your required size is unavailable, our team will guide you regarding the available options.
Sale Items
Items purchased during a sale, promotion, or special discount are [exchangeable / non-exchangeable] unless the product received is damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within [24/48 hours] of receiving your order.
Please share your order number along with clear photos or videos of the item so our team can assist you.
Return Shipping
Customers are responsible for return/exchange delivery charges unless the item received was damaged, defective, or incorrect.
Please make sure the parcel is securely packed before sending it back.
Refunds
NURAY currently offers exchange only
Shipping charges are non-refundable unless the mistake was made on our end.
How to Request an Exchange
To request an exchange, contact us through WhatsApp / Instagram / Email with:
-
Your order number
-
Name
-
Product you would like to exchange
-
Reason for exchange
-
Required size, if applicable
Our team will guide you through the next steps.
Need Help?
If you have any questions regarding your order, feel free to contact the NURAY team. We’ll be happy to assist you.