We aim to make your NURAY shopping experience smooth from checkout to delivery.
Delivery Time
Orders are usually delivered within 3–5 working days after confirmation.
Delivery times may vary during sales, launches, public holidays, or high-order periods.
Order Processing
Once your order is placed, our team will process and confirm it before dispatch.
You will receive an update once your order has been shipped.
Shipping Charges
Shipping charges are calculated at checkout and may vary depending on your location and order value.
Cash on Delivery
Cash on Delivery is available across Pakistan on eligible orders.
For certain high-value orders, advance payment may be required.
Delivery Areas
We currently deliver across Pakistan to major cities and serviceable locations.
Some remote areas may require additional delivery time.
Order Tracking
Once your order is dispatched, tracking details will be shared with you where available.
Please allow some time for the courier tracking system to update after dispatch.
Delayed Orders
Unexpected courier delays can occasionally occur due to weather, public holidays, operational issues, or circumstances beyond our control.
If your order is taking longer than expected, contact our customer support team with your order number and we’ll assist you.
Incorrect Contact Details
Please make sure your phone number, address, and delivery details are correct before placing your order.
NURAY cannot be held responsible for delays caused by incomplete or incorrect information provided at checkout.
Need Help?
For any questions regarding your delivery, contact the NURAY team through WhatsApp, Instagram, or Email with your order number.
We’ll be happy to help.